ABOUT US
ABOUT US
We are located at Melbourne Australia, our main business includes:
* PLC, HMI, VSD & etc online sales, includes ebay and Amazon store.
* CNC machine & Air compressor sales.
* Automation engineering support, machine commissioning and PLC,HMI programming.
* Machine import agent, help you to get different machine you want.
EMAIL ADDRESS: sales@pacmachinery.com.au
Mobile phone:0431 301 098
Address: unit 23/49 McArthurs Road Altona North Vic 3025
ABN: 87 679 277 162
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments
PAC MACHINERY
PAYMENT TERMS
Prepaid Orders:
Full payment is required before dispatch. Orders will only be processed and shipped once payment has been received and confirmed.
Approved Account Customers:
For customers with a trading account, payment is due within 30 days from the invoice date. Late payments may incur fees and/or impact future credit terms.
Accepted Payment Methods: Bank transfer, PayID, Paypal or credit card
SHIPPING & RETURNS
SHIPPING POLICY
At PacMachinery, we aim to provide fast and reliable delivery for all orders. Please take a moment to review our shipping policy:
Shipping Method
All orders will be shipped via Express Courier for faster delivery. We ask that you kindly allow up to 5-10 business days for us to prepare your order before it is shipped out. Once the package is shipped, it is fully under the control of the third-party courier service.
Shipping Changes
If you would like to change your shipping method, especially if your order is not urgent, please contact us. We can accommodate changes based on your request.
Sea Freight Option
For Heariver products, sea freight may be available as a more cost-effective shipping option. Please reach out to us if you're interested in choosing this method.
Tracking Your Order
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the delivery status of your package.
Note on Delivery Times
Delivery times are dependent on the third-party courier, and PacMachinery is not responsible for delays caused by the courier service.
If you have any questions or need assistance with your shipment, please don't hesitate to contact us at [contact information].
Thank you for shopping with PacMachinery!
WARRANTY & RETURN POLICY
At PacMachinery, we are committed to ensuring your satisfaction with your purchase. Please take a moment to review our return and warranty policies:
Warranty
All products sold by PacMachinery come with a 1-year warranty from the date of purchase. This warranty covers manufacturing defects and issues related to the product's quality. If your product fails due to a defect within this time frame, please contact our customer service team for assistance with repairs or replacement.
Return Policy
We accept returns within 14 days of purchase. To qualify for a return:
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The product must remain in its original factory-sealed condition.
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The return must be accompanied by the original proof of purchase.
If the returned product is opened, damaged, or shows signs of use, it may not be eligible for a refund or exchange.
How to Return
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Contact our customer service team to initiate the return process.
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Provide the necessary details, including the order number and reason for return.
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Return the product in its original condition, along with all original packaging and accessories.
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We will process your return once the product is received and inspected.
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Refunds
Refunds will be issued in the original form of payment, and any shipping costs are non-refundable unless the return is due to a defect or error on our part.
For any questions or assistance, please reach out to our customer service team at [contact information].
Thank you for choosing PacMachinery!